TBC Software offers numerous support options to our clients after a support request has been submitted.  Please review the information on this page to learn how to engage our support team. Please be advised that the quickest and most effective method of requesting support is by phone.

Direct Support:

We encourage all users to contact our support line directly by phone. In the event that this is not possible because your request is outside of regular support desk operating hours you may also submit an email detailing the nature of your support need.

• Support Hours: 9am – 5pm CST
• Phone: 785-272-5993
• Email: support@tbcsoftware.com

Remote Desktop Support:

In the event that your support request requires direct desktop support from one of our staff you will be directed to our remote support link provided below, or available via the link provided at the top of our site. This will take you to a support session page. Simply select the session with your agency’s name and one of our team members will work with you to resolve your support needs.

REMOTE SUPPORT

TBC Software File Sharing Page

Occasionally, our support staff will ask you to download or upload a file. If they do, you’ll be supplied with a username and password for our file sharing page. You can click the button below to go to the login for file sharing.

Online Support Request

You may use this form to submit a support request online. All online support requests are processed in the order in which they are received. To expedite your support response time we encourage all users to call our support line at 785-272-5993.